Mystery Shoppers

Mystery Shoppers

Increase your insight into how your customers view and interact with your business through our Mystery Shoppers Programme.

What Is a Mystery Shopper?

If you’ve never used Mystery Shoppers before then now is the time to start. A Mystery Shopper will visit your venue unknown to your staff and feedback to you on their experience through a carefully crafted criteria that will enable you to see what it is that your customers like and dislike about your business.

The Mystery Shopper will be able to give you info on how your staff perform and what it is that they believe would be more beneficial for you to do to enhance the experience of your customers.

We will craft a Mystery Shopper criteria with you. This could include insight into:

  • Speed of Service
  • Cleanliness of your venue
  • Music
  • Lighting
  • Security
  • Customer Service
  • Value
  • Health & Safety

Whatever it is that you’re wanting to find out about within your business we are sure that we can craft a Mystery Shopper criteria that will give you the insight you require. We will visit your venue using this criteria and then feed back to you in order to make recommendations and actions.

Please do contact us below to find out more and to start creating your criteria.

(Please note that we only offer Mystery Shopper programmes within the Greater London area at this moment)

We offer a range of services as well as Mystery Shoppers. Please check out our other services here.